A big shout out to my friend and former colleague Nikki White for her winning tip in the Suncorp Bank Helping Hand competition.  Nikki is the founder of The Heart Of and is a process guru - so it's no surprise thather top - and winning - tip for running a small business was all about how to streamline processes and procedures to give business owners more freedom and better outcomes.

Nikki has developed a fantastic product to help all small business owners to streamline their business operations by developing their own procedures effectively.  You can find out more about it - and her winning tip - here.